Donor Privacy Policy

This privacy policy applies to VBH supporters and describes how VBH uses information you provide when you donate to us or sign up to receive emails (the “Donation Process”). When you provide us your information, VBH uses industry-standard security measures, including encryption, firewalls, and physical security to protect your data.

Please remember that this policy applies to information provided by supporters during the Donation Process. It is our goal that you fully understand how we collect information, how we use that information, and the steps we’ve taken to protect that information. We will update this policy from time-to-time, so make sure to check this page periodically. If you have any questions about this policy, please email us at

What type of information does VBH collect?

During the Donation Process, VBH will likely ask for information that could be used to identify you. This includes your contact information, such as your name, mailing address, phone number, and email address. If you donate via credit or debit card, we will also ask for your card number, expiration date, and other information necessary to process the transaction. This information is not stored and is masked in our donor records. If you donate stock, we may ask for limited bank information.

When does VBH collect this information?

We collect this information from you during the Donation Process. If you donate online, your donation will not be processed without certain required information. We may also collect information as we communicate with you after your donation is made. Be assured that no matter how we access your information, we’ll use it only in accordance with this policy.

How does VBH use the information we collect?

We generally use your information to process donations and contact you regarding that donation. VBH may use your information in the following ways:

- Enter your information into our donor database for internal record keeping, reporting, and data analysis;

- Communicate with you to provide you with information, or request contributions (provided you have not opted out of receiving such communications);

- Provide you with necessary tax information regarding your donation;

- Customize our website according to your interests;

- Share information with third parties who provide donation processing goods and services to VBH (e.g., parties who process donations or help us manage our donor database);

- Share information with third parties as required by law, or a part of a legal process.

Does VBH share my information?

VBH may share your personal information with parties who process donations or help us manage our donor database as discussed herein. When VBH shares information with these organizations, it does so subject to appropriate confidentiality rules designed to protect your information from unintentional disclosure.

Can I opt out of receiving messages and sharing of my information?

Yes. You always have the opportunity to opt out of having your personal information used for certain purposes when we ask for this information.

If you no longer wish to receive communications from VBH, you may opt out of receiving such messages by following the instructions included in the message itself. You may also request via email at or call the Advancement team at 704-332-8802.

If you would like to immediately opt out of all communications, please contact the Advancement team either by email at or via phone at 704-332-8802.

If you would like to opt out of sharing personal information with other organizations concerning your donation, please make it clear that you would like your donation listed as anonymous.

How does VBH secure my personal information?

VBH strives to ensure the security of your personal information. Your trust in us is important, so we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities and we train our employees about how to treat your data securely.

If you donate over the phone or on our website, VBH utilizes industry-standard safeguards to protect your information including encryption, network firewalls, and physical security. When we work with other companies to process your payment, those companies also use security measures to protect your data.

How do I update my information?

Please contact the VBH Advancement team at: or via phone at 704-332-8802

Will you contact me if I give VBH my information?

Yes. You can opt out of receiving these messages as discussed above in the “Can I opt out of receiving messages and sharing of my information” section above.

What if I have questions about this FAQ?

Please email us at or via phone at 704-332-8802 with any questions about this policy. You can also mail us a letter at Veterans Bridge Home, 5260 Parkway Plaza Blvdth St., Suite #110, Charlotte, NC 28217